Why “People, Process, and Technology” isn’t fixing your problems
If you’ve spent any amount of time around digital transformation, change management, consulting, or enterprise software, you’ve probably heard the phrase “people, process, and technology” more times than you can count. The framework has become so common that it is often treated as a checklist. Need to improve performance? Buy a new technology. Then adjust the process and train the people. The problem is that it rarely works that way. In fact, I would argue that one of the reasons so many transformation initiatives struggle is because people have misunderstood what “people, process, and technology” was supposed to mean in the first place. The framework is often presented as three separate buckets that need to be addressed. The reality is that they are interconnected. Change one, and you inevitably impact the others.